Is a warranty provided? I need help understanding the manufacturer warranty.

All of our products come with a manufacturer warranty and a commitment to customer warranty service support. If you are a Designer Window Supply customer, and have a warranty Please visit this page to submit your claim and a service representative will be in touch shortly. Photos and videos of the issue are very helpful to get the ball rolling and can be sent to support@designerwindowsupply.com.

Warranty review is important to understanding how the window or door is made and the quality of the components and manufacturing process. Also, the warranty may illustrate how long the manufacturer has been in business, where the factories are located, and how they handle warranty service. Due to the performance of windows and doors in the building envelop, we encourage research and awareness of manufacturers from overseas with no service departments for our forever home clients. Buying direct from a manufacturer that does not invest in a dealer or post-sale warranty service support may seem advantageous from a cost standpoint, but looks different from a long term investment value should there be warranty service needs of replacement parts down the road.

Here is a list of some third-party organizations and resources that help guide and regulate manufacturing per regional guidelines. Southern California also needs to be contentious of our coastal and marine environment that can cause corrosion. Following proper Care and Maintenance guidelines of your fenestration investment is paramount.

• WDMA, window and door manufacturer association
• NFRC, National Fenestration Rating Council
• AAMA, American Architectural Manufacturers Association
• 2022 California Building Code, Title 24, and 2021 International Building Code, 2019 California Energy Code
• California Net Zero Carbon Pollution, 2050
• Passive House Institute, United States, https://www.phius.org

Have a question or need Warranty Support? Reach out to us here.